Information

Returns

Eligibility

  • To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
  • Items must be returned within 30 days of purchase.

Non-Returnable Items

  • Certain items are non-returnable, including but not limited to, perishable goods, personalized items, and gift cards.

Return Process

  • To initiate a return, please contact our customer support team at [contact email/phone] within [number] days of receiving the product.
  • Provide your order number, details of the item(s) you wish to return, and the reason for the return.
  • Our customer support team will provide you with instructions on how to return the item.

Shipping Costs

  • Customers are responsible for shipping costs associated with returning the item unless the return is due to a mistake on our part.

Refunds

Refund Process

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
  • We will also notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number] days.

Late or Missing Refunds

  • If you haven’t received a refund after the specified period, please check your bank account first.
  • Contact your credit card company, as it may take some time before your refund is officially posted.
  • If you’ve done all of this and still have not received your refund, please contact us at [contact email/phone].

Exchanges

  • We do not offer exchanges at this time. If you need a different item, simply return the original item for a refund and place a new order.

Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us immediately at [contact email/phone]. We will work with you to resolve the issue promptly.

Cancellations

Orders can be canceled within [number] hours of purchase. Please contact us at [contact email/phone] to request a cancellation.

Changes to This Policy

We reserve the right to update or change our Return and Refund Policy at any time. Any changes will be posted on this page, and the date of the latest revision will be indicated at the top of the policy.

By using our services, you agree to the terms outlined in this Return and Refund Policy.

Thank you for choosing JR Transfigurations.

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